Application Review Team Manager
a. Job Responsibilities:
- Tracks receipt of Breastfeeding Counselor (BC) applications and their progress up to candidacy
- Communicates with BC applicants and recommenders to ensure application materials are submitted and complete and to answer their questions about the application process
- Assigns phone interviews to application team volunteers
- Conducts phone interviews as needed
- Changes applicants’ website user role to allow them to pay the BC education fee
- Communicates with application team members as needed to ensure timely workflow
- Participates in application review process with other team members to decide whether to accept or decline applications
- Acts as liaison to Education Committee as needed (e.g., committee conference calls)
- Communicates with BC Candidates Team Manager to hand off new candidates to her
- Trains new application team volunteers in team’s work processes, including interviewing procedures; gives new volunteers access to necessary online resources
- Prepares weekly report on applicant and candidate numbers and progress for Education Committee
b. Job Requirements:
- Strong communication skills
- Strong organizational skills
- Daily (at least) Internet access and basic computer skills
- Acts professionally; often the Application Review Team Manager is the first Breastfeeding USA representative with which a BC applicant and her recommenders have direct contact
- Completes small tasks promptly on an ongoing basis
c. Estimated Time Commitment:
- Varies depending on rate of new applications and recommendations submitted, interviews being conducted, etc.; averages 5-8 hours/week
Application Review Team Member
a. Job Responsibilities:
- Conducts phone interviews as needed
- Communicates with Application Review Team Manager as needed to ensure timely workflow
- Reads and evaluates applications and personal recommendations based on the Personal Experience Prerequisites
- Participates in application review process with other team members to decide whether to accept or decline applications
b. Job Requirements:
- Active, accredited Breastfeeding Counselor
- Strong communications skills, both phone and email
- Establishes rapport, elicits information, and represents Breastfeeding USA accurately in phone interviews, or willingness to learn these skills
- Regular Internet access and basic computer skills
c. Estimated Time Commitment:
- Averages two interviews (=+/- five hours) per month; varies depending on team’s workload but is flexible according to availability