Candidate Tracking Workgroup Job Descriptions

Breastfeeding Counselor Candidate Manager

a. Job Responsibilities:

  • Serves as primary email contact for active candidates
    • Monitors for hand off from Applicant Support when Education Fee is paid
    • Sends initial email to welcome to candidacy and orientation emails
    • Responds to questions/concerns from active candidates
    • Grades the New Candidate Orientation assignments and enrolls in Module 1 (sends instructions for registering on training site, then enrolls candidate in Module 1 course, and emails her to let her know she is enrolled)
    • Monitors tasks associated with candidates transitioning to accredited status
      • Changes website user role(s) of newly-accredited Breastfeeding Counselors
      • Oversees sending of accreditation certificate
  • Maintains frequent and close communication with other workgroup volunteers, as needed
  • Make phone calls and sends cease and desist letters for fraudulent use of the Breastfeeding USA name, logo, or likeness
  • Steps in to help fulfill any other candidate support duties as needed Member of Education committee & Applications Review Workgroup in Volunteer Support Committee
  • Chairs the Education committee & Applications Review Workgroup

b. Job Requirements:

  • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
  • Accredited Breastfeeding Counselor
  • Ability to lead and motivate people
  • Good communication & organizational skills
  • Daily access to the Internet

c. Estimated Time Commitment:

  • 5-10 hours per week (varies based on fulfillment of other Candidate Support Positions)

Breastfeeding Counselor Candidate Co-Manager

a. Job Responsibilities:

  • Serves as primary email contact for active candidates
    • Monitors for hand off from Applicant Support when Education Fee is paid
    • Sends initial email to welcome to candidacy and orientation emails
    • Responds to questions/concerns from active candidates
  • Grades the New Candidate Orientation assignments and enrolls in Module 1 (sends instructions for registering on training site, then enrolls candidate in Module 1 course, and emails her to let her know she is enrolled)
  • Monitors tasks associated with candidates transitioning to accredited status
    • Changes website user role(s) of newly-accredited Breastfeeding Counselors)
    • Oversees sending of accreditation certificate
      • Maintains frequent and close communication with other workgroup volunteers, as needed
      • Make phone calls and sends cease and desist letters for fraudulent use of the Breastfeeding USA name, logo, or likeness
      • Steps in to help fulfill any other candidate support duties as needed
      • Will be expected to act as backup for the Breastfeeding Counselor Candidate Manager in the event of illness, vacation, or resignation until a suitable replacement can be found

      b. Job Requirements:

      • Member of Education committee & Applications Review Workgroup
      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Ability to lead and motivate people
      • Good communication & organizational skills
      • Daily access to the Internet

      c. Estimated Time Commitment:

      • 5-10 hours per week (varies based on fulfillment of other Candidate Support Positions)

      Candidate Support Assistant Manager

      a. Job Responsibilities:

      • Once a month, emails candidates who have not made minimal progress in the previous month
      • Hands non-responsive candidates off to Administrator for on-hold sequence
      • Invites new candidates to communication groups
      • Trained on Manager duties as a backup
      • Compiles progress reports to share with Workgroup Managers
      • Checks in with course tutors periodically
      • Reports to Candidate Support Manager and Course Tutors Manager

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Good communication & organization skills
      • Daily access to the Internet

      c. Estimated Time Commitment:

      • 2-5 hours per week

      Candidate Support Administrator

      a. Job Responsibilities:

      • Updates progress tracker weekly based on recent participants list; regularly backs up tracker
      • Monitors active status -- emails candidates to renew membership before advancing, emails candidates to renew education fee each year as needed
      • Manages on hold process for candidates

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Good communication & organization skills
      • Daily access to the Internet

      c. Estimated Time Commitment:

      • 5 hours per week

      Unit Tracker

      a. Job Responsibilities:

      • Pastes exchanged emails into candidate's online application throughout candidacy
      • Maintains relevant categories of "Monthly #s -- candidates" page of BC Applications Tracker
      • Assists in record-keeping of Breastfeeding Counselor continuing education credits

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Good communication & organization skills

      c. Estimated Time Commitment:

      • To be determined

      Library Team Member

      a. Job Responsibilities:

      • Grants access to BAMS, once candidate is accredited
      • Management of library and textbook lending

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)

      c. Estimated Time Commitment:

      • To be determined

      Candidate Support Floater

      a. Job Responsibilities:

      • Assists in Candidate Support Manager with special projects
      • Can fill in for any Candidate Support position to cover as needed due to vacation, illness, leave, or while filling open positions

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Good Strong written communication & organizational skills
      • Understands relevant educational material

      c. Estimated Time Commitment:

      • To be determined

      Candidate Community Manager

      a. Job Responsibilities:

      • Reports Directly to the Candidate Support Manager but works closely with the Course Tutor Manager as well
      • Assists the Course Tutor Manager and Course Tutors in monitoring Candidates for competency and communication skills
      • Monitors discussions for misinformation violations of the BC Candidate Code of Conduct and Ethical Behavior
      • Posts engaging links from sources approved by the Course Tutor Manager that strive to extend knowledge, strike up conversation, and thoughtful discussion. Encourage supporting evidence from candidates as often
      • Utilize Get Pocket that is shared with the Course Tutors

      b. Job Requirements:

      • Accredited Breastfeeding Counselor in good standing (Current on Dues and CCARs) or National Volunteer (having completed volunteer orientation)
      • Good Strong written communication & organizational skills

      c. Estimated Time Commitment:

      • Timely responses within the community are imperative. Logging in at least 3 times per week or having set “shifts” when a second Candidate Community Manager is placed